Our goal is to provide you with the highest quality products and service. If you have an issue with your order, please contact us at retail@bartonspringsmill.com with your order number and the reason for the request.
Due to food safety regulations, we do not accept returns for perishable items.
If an item is damaged in shipping, please send us a photo of the following to recieve a replacement:
A photo of the damaged item
A photo of the outside of the shipping box*
A photo of the inside of the shipping box*
(*Regardless of its condition upon arrival)
We cannot refund or re-ship orders due to user error. Please check and double check that your selections and shipping details are accurate. If you expierence an issue, we are happy to make adjustments to your order before it ships.
We do accept returns of defective or damaged, unused kitchen tools and books within fourteen (14) days of receipt, for exchange or refund. Products returned with damage due to improper packaging or use may be subject to an additional fee.
If your return is accepted, you will be notified via email. A refund to your original method of payment will be processed within 3 business days.